Billing & Returns Policy.
This page explains how payments, receipts and invoices, business billing details, Project Blocks, account limits, refunds, disputes, and account cancellation work on Academy250.
1 Purpose of this page
This Billing & Returns Policy describes how payments are made on Academy250, how charges appear, how Project Blocks are credited, how receipts and invoices work, how partners and professionals are supported, and how the refund process works.
This page is not a detailed description of all platform features. Academy250 features, platform hosting, AI tools, libraries, and project workflows are described in the Terms of Service, the Acceptable Use Policy and the corresponding platform pages.
This policy should be read together with the Terms of Service, the Privacy Policy and any terms displayed at checkout before payment is completed.
2 What you purchase
When you purchase through Academy250, you purchase digital access to and use of platform features. Depending on the product, the purchase may relate to Project Packs, Project Blocks, library access, premium unlocks, downloads, hosting time, or another digital activation inside the platform.
The purchase does not relate to a physical product, product shipment, bank balance, stored monetary value, or a general web hosting service.
The available options, prices, access duration, Project Blocks, or any other purchase details are displayed on the relevant product page or at checkout before you pay.
3 Project Blocks
Project Blocks are prepaid access and platform usage packages. They are used as an internal measurement mechanism for activations, service usage, content access, and features inside Academy250.
Each account has a predefined maximum limit of active Project Blocks. This limit appears or may appear in the history, billing dashboard, or another area of the account and cannot be exceeded.
Project Blocks do not constitute currency, electronic money, a wallet balance, gift card, bank balance, or stored monetary value. They cannot be redeemed for cash, transferred to third parties, sold, exchanged, and they have no value outside the Academy250 platform.
The existence of Project Blocks in an account does not mean that the user holds a monetary balance. It means that the user has available prepaid access to platform features, according to the terms that apply at the time.
4 No subscription
The current Academy250 model is not subscription-based. There is no monthly package that renews automatically, no automatic Project Blocks refill, and no charge at the end of the month simply because you maintain an account.
The platform charges only when the user chooses to purchase something, activate access, add usage or hosting time, unlock content, or use a feature that states that it consumes Project Blocks.
If a different model is added in the future, such as a recurring subscription, it will be displayed clearly before purchase and will require separate acceptance of the relevant terms. Until then, each purchase is considered a one-time purchase.
5 Payment process
The basic payment process works as follows:
- the user selects the product, Project Pack, or activation they want,
- the platform displays the price, duration, Project Blocks, or basic terms,
- the user is transferred to checkout or the payment environment,
- any taxes, VAT, billing details, and final amount are displayed at checkout,
- the user completes payment through the available payment provider or Merchant of Record,
- after payment confirmation, the purchase is activated or credited to the account.
The user is responsible for checking before payment that the purchase, price, billing details, and selected product are correct.
If there is a technical delay in payment confirmation, activation may be delayed until the transaction is confirmed by the payment provider or Merchant of Record.
6 Partners, educators & professionals
Partners, education professionals, workshops, schools, companies, makerspaces, or other professionals who want to purchase using business details must complete the correct billing details at checkout, where this is supported.
These details may include business name, address, country, tax number / VAT ID, tax details, billing email, and other information requested by the payment provider or Merchant of Record.
If you need a purchase for a team, educational program, workshop, collaborative project, larger package, special pricing, or business details review, you must contact billing before purchase.
For business or partner purchases, Project Blocks or activations are credited to the account specified during purchase or in the written agreement. They are not freely transferable to third parties and cannot be resold, unless there is an explicit written partnership agreement with Academy250.
7 Taxes, VAT & invoices
Prices displayed on the purchase page may be shown with or without taxes, depending on the checkout, the user’s country, the type of purchase, and the payment provider or Merchant of Record.
The final amount, taxes, VAT, any charges, and invoice or receipt details are displayed at checkout before payment is completed.
Receipts or invoices may be issued by the Merchant of Record or the payment provider that manages the transaction. In such case, the format, language, details, and issuance process of the receipt or invoice may be determined by the corresponding provider.
The user is responsible for entering the correct billing details before payment. Incorrect or incomplete details may not be possible to correct after the transaction is completed.
8 Merchant of Record & payment providers
Payments may be processed by a third-party payment provider or Merchant of Record, such as Polar or another available provider.
The Merchant of Record may be responsible for payment processing, issuing receipts or invoices, calculating and collecting taxes, checkout support, payment policy, fraud review, and the handling of certain refunds or disputes.
By completing a purchase, you also accept the applicable terms of the relevant checkout, payment provider, or Merchant of Record, to the extent they apply to the transaction.
If there is a difference between this policy and a mandatory payment-level process of the Merchant of Record, the Merchant of Record process may prevail for that specific transaction.
9 Crediting Project Blocks & activations
After payment confirmation, Project Blocks or the corresponding digital activations are credited to the user’s account or activated inside the platform.
The credit may appear in billing history, account history, the usage dashboard, or another area of the account. The history may show purchases, activations, consumption, refunds, adjustments, and available balance.
If the purchase relates to an immediate unlock or immediate activation, the corresponding Project Blocks may be considered consumed from the moment the digital service was delivered or the access right was activated.
If you believe that a payment was completed but the credit did not appear correctly, contact billing@academy250.com with your account email and payment reference.
10 Account limit
Each account may have a predefined maximum limit of active Project Blocks. This limit exists for security, proper operation, financial transparency, compliance, and to avoid any misunderstanding of Project Blocks as stored monetary value.
The limit appears or may appear inside the account history, the billing dashboard, or another relevant area of the platform. The platform does not allow an account to exceed the maximum permitted limit of active Project Blocks.
If a new purchase would take the account above the limit, the purchase may be blocked, rejected, or the user may be asked to use part of the existing balance before purchasing a new Project Pack.
The account limit does not mean that the user has a bank balance or stored value. It is a technical and operational usage limit of the platform.
11 Project Blocks expiration
Unused Project Blocks expire 12 months after the purchase date of the corresponding Project Pack, unless stated otherwise on the purchase page or required otherwise by applicable law.
If you purchase more than one Project Pack, each purchase may have its own expiration date. The platform may display the balance, history, consumption, and relevant dates inside the account.
Expired Project Blocks are not refunded, reactivated, transferred, or redeemed, unless required otherwise by applicable law or unless there is a special written agreement.
12 30-day refunds
You may request a refund within 30 days from the purchase date, according to this policy and the process of the payment provider or Merchant of Record.
The refund applies only to the unused / unconsumed balance of the purchase, unless required otherwise by applicable law or by a mandatory policy / decision of the Merchant of Record.
Project Blocks or digital activations that have already been used, delivered, unlocked, consumed, or reserved for a delivered service may not be included in the refundable amount.
The refund policy does not convert Project Blocks into money, wallet balance, or stored value. A refund, when approved, is made as a payment refund through the original transaction or the Merchant of Record process.
13 What is refundable
The refundable amount is calculated based on the unconsumed part of the purchase. If part of the purchase has already been used for activation, access, unlock, AI usage, hosting time, download, or another digital service that was delivered, the corresponding part may be deducted from the refund.
Bonus, free, promotional, or complimentary Project Blocks do not have separate refundable value and may be excluded from the refund calculation.
If a refund is approved, the corresponding unused Project Blocks are disabled or removed from the account.
14 How to request a refund
To request a refund, contact billing@academy250.com within 30 days of purchase.
Your request should, where possible, include:
- the email address of your account,
- the order number or payment reference,
- the purchase date,
- the product or Project Pack for which you request a refund,
- a short description of the request.
You may also use the available support tools of the Merchant of Record, where provided, for payment, receipt, invoice, or refund issues.
If the request relates to a business purchase, team, partner, or purchase with a tax number / VAT ID, additional information may be requested in order to identify the transaction.
15 Refund processing
Approved refunds are usually issued to the original payment method, through the payment provider or Merchant of Record that processed the original transaction.
The time it takes for the refund to appear in your account may depend on the Merchant of Record, the bank, the card issuer, or the payment method.
It may not be possible to issue a refund to a different payment method, in cash, or to a different person than the original purchaser.
If the Merchant of Record applies a different process, full or partial refund, fraud review, dispute handling, or chargeback prevention decision, the corresponding process may prevail at the payment level.
16 Account cancellation
Because the current model is not a recurring subscription, there is no next billing cycle to cancel. You may simply stop purchasing new products, Project Packs, or activations.
You may request account closure by contacting support@academy250.com.
Account closure may result in loss of access to purchases, history, hosted data, unlocked content, downloads, Project Blocks, and other platform items, according to the Terms of Service and Privacy Policy.
If you have an unused balance and are within the refund timeframe, we recommend requesting a refund before requesting account closure.
17 Chargebacks & disputes
We encourage you to contact us first at billing@academy250.com for any payment, refund, receipt/invoice, or charge issue, before initiating a chargeback or dispute through a bank or card provider.
If a chargeback or payment dispute is filed, the Merchant of Record or payment provider may manage the process according to its own rules.
During a pending dispute, access to related purchases, Project Blocks, services, or the account may be temporarily limited or suspended.
Abusive, fraudulent, or repeated chargebacks may lead to restriction or termination of access to the platform.
18 Changes to this policy
We may update this Billing & Returns Policy when the payment process, available payment providers, Merchant of Record, Project Blocks, account limits, refund processes, or legal and tax requirements change.
The newest version will be published on the platform with a last updated date. Continued use of the platform after the update means acceptance of the new version, unless a different process is required by applicable law.
19 Contact
For billing, payments, receipts/invoices, Project Blocks, business details, tax number / VAT ID, or refunds: billing@academy250.com
For technical support, accounts, or account closure: support@academy250.com
For legal matters: legal@academy250.com